Transdev’s Sydney Customer Experience team recognised at 2019 Australian Service Excellence Awards

Image of Transdev Sydney team receiving customer service award

Transdev’s New South Wales (NSW) bus Customer Experience team has been awarded the 2019 Customer Service Team of the Year (Small Team) Award at the Customer Service Institute of Australia’s (CSIA) Service Excellence awards.

The award recognises the team’s success promoting a culture with customers at the heart, improving the quality of customer management and correspondence, and facilitating enhanced customer service skills across the organisation.

Transdev is a leading provider of bus, coach and on-demand transport services in Sydney, operating bus services in the city since 1999. The team of 942 employees operate a fleet of 455 buses to deliver 23 million customer journeys each year, and has a history of achieving excellent performance and customer satisfaction results.

Managing Director of Transdev’s NSW bus operations Robert Macey, said the award was recognition of the team’s dedication to exceeding customer expectations:

“At Transdev, we see ourselves as Journey Makers, and we are fully focused on our customers, understanding their behaviours and changing needs, and delivering a great service.”

“I’d like to congratulate our Customer Experience team, and acknowledge all of our drivers, mechanics and support employees who help get Sydneysiders to where they live, work and play safely and comfortably day-in day-out,” Robert said.

Transdev was also represented in the Customer Service Project of the Year category, with its Sydney ferries team recognised as a finalist for the delivery of special event services during the 2018 Sydney Invictus Games.

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Martin Stern
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