Backbone for mobility

Trains are the most effective mode of public that connect communities across large areas, offering fast, reliable and frequent services. We see rail networks as being effective when they are linked into other modes of transport, such as bus, light-rail, ferry or ride share. 

 

In the Australasia region we operate rail services in Auckland (under contract from Auckland Transport) and Wellington (partnering with Hyundai Rotem). Collectively the two networks carry more than  33 million passenger journeys each year, servicing New Zealand’s two largest cities.

Growing a network

Since first commencing rail services in Auckland in 2004, our services have helped to get more Kiwis 

out of their cars and on to a more reliable, accessible and sustainable public transport network.

 

Patronage on train services in the city have grown significantly during this period, from 365,000 trips per month in 2004, to more than 2 million per month in 2019. 

Auckland rail
2
rail networks
Auckland and Wellington
5400
services
each week

Award winning customer service

In 2018, Transdev Auckland won the Excellence in Customer Service Delivery Award for the Central Region at the Westpac Auckland Business Awards.

TDAK Award
01

Speaking your language

A key priority for us is to deliver adaptable, community-centric solutions that best meet the needs of our customers.  This was our driving rationale for introducing Maori language announcements on-board our train services and at stations in Auckland.

 

Maori people make up 15% of  New Zealand’s population and providing announcements in both English and Maori has helped to make it easier for more people travelling on public transport. The initiative has been well received by the community.

Auckland rail customer
02

Setting safety standards

To ensure that our teams deliver a high standard of safety and service, our train drivers in Wellington undertake 9 months of intensive training as part of a paid trainee program.

 

The training is an intense one-on-one process starting with theoretical class room sessions, then progress to network familiarisation, and then driving on the network.

 

Drivers are responsible for the safety and comfort of up to 1,000 passengers on a peak service, so it’s important that their skills and training are of a very high standard.

 

Transdev Australasia Wellington rail passengers station New Zealand
03

Safety at the core of our business

Our teams in Auckland and Wellington worked in partnership with Tracksafe NZ, Auckland Transport and other key stakeholders to deliver national Rail Safety Week. The annual event is aimed at reinforcing safety on the mode in an engaging and informative manner. The most recent campaign focused on the need to “look right, look left” for trains at level crossings.

 

Safety is the fundamental principal for our operations, and through campaigns like Rail Safety Week we are instilling a safety mindset into our customers.

Rail safety
04

Global leaders in rail

Transdev operates 31 rail networks in 6 different countries, including: 

  • France
  • Gemany
  • Netherlands
  • Sweden
  • USA

We also deliver Metro solutions in South Korea, Hong Kong and France.

 

In addition we operate light-rail solutions in several countries including Canada, Spain and Ireland as well as locally in Australia.

Portfolio of expertise Passenger rail

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167
million
travellers a year
80
million
km travelled by rail

 

Electrifying Auckland

 

Transdev supported the electrification of Auckland's passenger rail network in 2015, introducing 57 new electric trains transitioning the fleet from diesel. 

 

The change is credited with helping boost popularity of train travel with patronage increasing by 3 million trips per year. 

Building on experience

Our unparalleled experience in planning, delivering, operating and maintaining rail network means that we are equipped to provide local authorities with the necessary skills and insights required to help establish, grow and modernise infrastructure and services.

We can provide clients with assistance in:

  •  optimising connections
  • mixed-modal transport solutions
  • park-and-ride interchange hubs
  • bicycle parks
  • integrated ticketing
  • smartphone ticketing

Rail is integral part of the multi-modal transport offer, connecting major hubs and regions, and facilitating future growth and mobility of a modern city.

Did you know?

Investment in public transport has seen more than 100 million trips made on board Auckland’s public transport network in 2018, the biggest year for public transport since 1951, this meant that there are more cars off the road.