New Network Officers boost customer service


Transdev and Translink have partnered to introduce six new Network Officers to the Redlands bus network.

The Network Officers are greeting passengers as friendly and familiar faces, fostering a sense of security and community throughout the Redlands bus network.

Network Officers travel on buses providing customer information, encourage positive travel behaviour and helping with safety, security and fare evasion.

They’ll also be visiting schools, community groups and at events.

Transdev Queensland Managing Director Mark Thatcher said the new staff were part of a broader effort to improve the passenger experience and promote public transport use.

“Since their introduction, we’ve received overwhelmingly positive feedback from passengers and bus drivers,” Mr Thatcher said.

“Network Officers not only help passengers and make them feel safer, they also build stronger connections with our local communities.

“They’ll ensure a safer environment for our passengers and our drivers.”

Mr Thatcher said Transdev thanked the Queensland Government and Translink for generously funding the new Network Officers.

“It’s great to stand together for public safety and promote public transport use together in the Redlands and across South East Queensland.”

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