As public transport operators in the Greater Wellington Region, the team at Transdev Wellington recognise the importance of their role in providing transportation for those with additional accessibility needs.
The team has been recognised for being a positive example of an accessible public transport provider.
The Wellington Rail training team provide important training for all customer facing staff on how to best provide service to those within the accessibility community, as well as ensuring that respect and consideration is emphasised for all passengers.
Lara Franklin, Training Manager for Transdev Wellington speaks about the recent nomination.
“It’s exciting to be nominated for something so positive. We are working hard to continuously improve the customer experience for all people including those with additional accessibility needs.”
Part of this includes working closely with members of the accessibility community to provide genuine and positive training.
One example being the team’s great relationship with George Taggert, part of the blind and low vision community, who assists with the training of staff.
“We used to have two employees from Blind + Low Vision come and deliver the session, however a change in their circumstances and workloads meant they weren’t going to be available and George offered to step in and help out.
The team now deliver the session with George volunteering his time, adding real value to our training.”
The team and training recognise how important it is to provide a comfortable and inclusive service for those with additional needs and how a positive experience can really make the difference in providing confidence to those within the accessibility community.
The training with staff and support from individuals such as George Taggert reflect Transdev’s core values as an inclusive and customer service leading operator for all customers.
“Metlink is delighted to see our rail operator Transdev being recognised for their amazing work, including the training that they have put in place and their ongoing commitment to passengers who need accessibility support.
We’re immensely proud of all the people that work right across the Metlink family and this nomination is a testament to their passion, ongoing improvements and their desire to keep on doing the right things for all of our wonderful passengers,” says Scott Gallacher, General Manager for Metlink.
To progress into the next stage of the awards process, voting will begin for all nominees from 16 – 21 March.
Voting can be done via The Access Alliance web page.