Thumbs up for public transport in NSW

Transdev Australasia Sydney Harbour Ferry

Commuters in New South Wales are giving public transport services a ‘thumbs up’, with an increase in overall customer satisfaction according to the recently released results of the state’s latest Customer Satisfaction Index survey.

All modes of transport achieved over 90 percent satisfaction, with Transdev’s Sydney Ferries service receiving a near perfect score of 99 percent in the survey conducted in November 2020.

Managing Director for Sydney Ferries, Dean Helm, welcomed the result.

“Our team continue to work hard to provide a world-class service for Sydneysiders, providing a high level of service for customers,” Mr Helm said.

“The latest satisfaction result reaffirms all of the work that we have been doing over the last two-years since being awarded the Contract to operate Sydney’s iconic ferry services.”

Transdev’s Sydney Light Rail service performed well, with the new L2 and L3 rail lines being included in the Customer Satisfaction Index for the first time.

The new light rail routes have made an impressive debut, with a satisfaction rating of 96 percent contributing to an overall rating of 96 percent for the entire Sydney Light Rail network.

Transdev Australia’s Chief Officer for Light Rail Operations Brian Brennan said there had been a significant efforts to ensure that light rail services were safe, punctual and provided a comfortable journey.

“There have been significant changes across our network over the last 12 months, with services commencing on the L2 line in December 2019, and on the L3 line in April,” Mr Brennan added.

“I am immensely proud of the work that our team have done, working closely with Transport for NSW and local stakeholders, to deliver an amazing service for the community.”

Bus services throughout the state also rated highly, achieving an overall satisfaction rating of 95 percent.

The impressive results come in spite of a challenging year, as the State Government has worked with operators and the transport sector to restore trust and patronage on public transport.

For more on the Transport of NSW’s Customer Satisfaction Index visit:


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