The Network Officers are greeting passengers as friendly and familiar faces, fostering a sense of security and community throughout the Redlands bus network.

Network Officers travel on buses providing customer information, encourage positive travel behaviour and helping with safety, security and fare evasion.

They’ll also be visiting schools, community groups and at events.

Transdev Queensland Managing Director Mark Thatcher said the new staff were part of a broader effort to improve the passenger experience and promote public transport use.

“Since their introduction, we’ve received overwhelmingly positive feedback from passengers and bus drivers,” Mr Thatcher said.

“Network Officers not only help passengers and make them feel safer, they also build stronger connections with our local communities.

“They’ll ensure a safer environment for our passengers and our drivers.”

Mr Thatcher said Transdev thanked the Queensland Government and Translink for generously funding the new Network Officers.

“It’s great to stand together for public safety and promote public transport use together in the Redlands and across South East Queensland.”

The electric buses, assembled at Eagle Farm, have been progressively replacing diesel buses since February this year in Brisbane’s eastern suburbs, supported by Translink and delivered by Volvo and Volgren.

Transdev Queensland Managing Director Mark Thatcher said Transdev was committed to a greener and more sustainable future.

“We’re really proud we’ve been able to deliver locally-assembled electric buses in partnership with Translink and support our bus builders and local jobs,” Mr Thatcher said.

“These new electric buses are being put to work every day and they’re performing well mechanically and for our customers and reducing our carbon footprint and noise pollution.

“It’s been a year of planning and delivering all the necessary upgrades at our Capalaba depot including charging infrastructure but also all the driver training and upskilling as well.”

Mr Thatcher thanked Translink, Volvo and Volgren for their support and collaboration in delivery the new electric vehicles. 

Volgren Australia CEO Thiago Deiro said delivering the buses was a proud moment and testament to its Eagle Farm team.

“Together with our customers and partners, we are making local electric bus production a reality in Queensland,” Mr Deiro said.

The 17 Volvo BZL Electric buses were assembled at Volgren’s Eagle Farm plant and are in service on bus routes now across the Redlands and into Brisbane city.

Transdev’s electric buses have travelled more than 500,000km across the Redlands since 2021. 

Transdev Australia and New Zealand CEO Brian Brennan said there was no greater asset to Transdev than our people.

“Transdev is passionate about developing a workforce that reflects the diversity of the communities in which we work,” Mr Brennan said.

“We back our people right through the completion of their apprenticeships and traineeships and have developed strategic partnerships with organisations that can help and mentor people who may need extra support in the work environment.”

Transdev’s Head of Learning and Talent, Kiersten Hocking, said the award recognised Transdev’s efforts in supporting employees through vocational training pathways across its NSW bus, ferries and light rail businesses.

“We invest in our people’s development and career pathways and this accolade is testament to our leadership to develop our people and provide a first-class service to our customers,” Ms Hocking said. 

We’re passionate about the continuous learning culture we’ve built and vocational education and training is an important part of our learning strategy.

“This award celebrates the hard work that goes into the vocational training pathways Transdev offers in a range of fields for our bus drivers, light rail drivers, maritime trainees, automotive electricians, heavy vehicle mechanics, spray painters, body builders, as well as those in our electric vehicle upskilling programs.” 

Ms Hocking said Transdev currently had more than 250 employees across Australia actively enrolled in vocational education and training programs.

“It’s so satisfying for us to help our people in a range of fields complete nationally recognised qualifications whilst on the job,” Ms Hocking said.

“This not only fosters their long-term growth but strengthens the capability of Transdev’s people – our Journey Makers – to deliver exceptional service to our customers.”

Transdev’s NSW win means it also qualifies for the Australian Training Awards in Hobart on the 17th of November.  For more information about the award, visit here.


Jackson Chen commenced with Transdev John Holland Buses in 2022 as a mechanic, completing his qualification in Certificate III in Heavy Commercial Vehicle Mechanical Technology. 


Sydney Harbour is great training ground for our Sydney Ferry apprentices.


Manish Maharjan (centre left) commenced with Transdev NSW in 2021 as a Bus Driver trainee completing his Certificate III in Driving Operations in our Revesby depot. 


Heavy vehicle apprentices inspecting one of our NSW buses.

Greater Wellington Regional Council of New Zealand announced the successful contract renewal with Transdev and Hyundai Rotem this morning.

Transdev Group Chairman and Chief Executive Officer Thierry Mallet, who toured Wellington operations today, said the renewal was recognition of Transdev’s outstanding rail performance. 

“We’re proud of this heavy rail extension for Wellington which is testament to the strong and collaborative partnerships Transdev has grown right across New Zealand,” Mr Mallet said.

“Transdev takes great pride in these long-term partnerships and we see more opportunities ahead to leverage our global expertise to help shape the Kiwi rail experience.”

Transdev Australia and New Zealand Chief Executive Officer Brian Brennan agreed said it was exciting to continue to help shape Wellington’s future.

“Wellington is a city on the move and our local team has been very engaged and worked hard to improve the train network on all fronts since Transdev came on board in 2016,” Mr Brennan said.

“This extension reflects our commitment to support Metlink in delivering rail reliability and improved customer service.” 

Transdev Wellington Managing Director Ian Ladd said electric rail investment had economic and environmental benefits. 

“Transdev is committed to a 30% reduction of emissions by 2030,” Mr Ladd said.

“This contract renewal also means a lot to more than 400 of our local people who keep the network running from driving trains, cleaning them to helping customers.

“Our maintenance partnership with Hyundai Rotem and relationship with the Rail Maritime and Transport Union has also been critical in improving train services.”

  • Transdev has lifted average punctuality from 91.8% (2012-2015) to 96.8% in 2019-2023.
  • Service reliability has also greatly improved from an average of 94.9% (2012-2015) to 99.2% (2019-2023).
  • These measures have also improved the average distance between train failures for the fleet, increasing from an average of 46,000km (2012-2015) to 85,800km (2019-2023) and train availability of 100% (for 2022-2023).

Greater Wellington Regional Council and Transdev representatives mark the Wellington train contract renewal: Nigel Corry (L-R), Cr Thomas Nash, Thierry Mallet, Daran Ponter, Melissa Anderson, Brian Brennan, Matthew Chote, Ian Ladd and Peter Lensink.

Greater Wellington Regional Council Chief Executive Nigel Corry with Transdev Group Chairman and Chief Executive Officer Thierry Mallet.

As Bus Operators, we serve the community on the daily, getting safe and reliable buses on the road. Paul has always valued and supported the community in which he serves, frequently taking part in local charity events such as the Red Bull Billy Cart Race. 

Paul started his bus career washing buses for Cumberland Coaches in Wangee Road, Lakemba before moving on as an apprentice mechanic. 

His adaptability, passion and community spirit are evident in his journey. In 1983, he was photographed working on the pride of the fleet, a 1974 Leyland Leopard. In 2021, he was integral in the rollout of Zero Emissions Bus into the Transdev fleet. 

Over the years, as Transdev grew through acquisitions and rebranding, Paul transitioned into new roles and took on additional responsibilities. He expanded into facilities management and now oversees a fleet of 400 buses. 

Transdev NSW Managing Director Rob Macey said Transdev proudly honored Paul for his exceptional and unwavering commitment and support to the community. 

“Paul’s inspirational journey reflects his strong connection to the South West Sydney community,” Mr Macey said. 

“He’s only ever had one job interview, but his dedication has been unwavering. 

“Paul Caprin exemplifies the core values and spirit of Transdev NSW. His dedication, expertise, and commitment to excellence have made him an integral part of our team.

“We are immensely proud to celebrate Paul’s remarkable journey and extend our best wishes to him and his family for this amazing achievement.”

Transdev, which provides uniforms to several thousand of its people across Australia, has started a trial at its Sydney Light Rail and Sydney and Queensland bus operations with clean technology company BlockTexx.

BlockTexx operates Australia’s only commercial-scale textile recovery facility, which uses a patent pending chemical process to break down polyester-cotton blended fabrics. 

The recovered cellulose can then be used to make textiles, paints, hydromulch, concrete and more. The recovered polyester is used to make textiles and in injection moulding for playground equipment and even coat hangers.

Transdev CEO Brian Brennan said the new partnership was another practical way Transdev was acting on sustainability, innovation and social enterprise. 

“Recycling old uniforms, which would otherwise be dumped, is much more sustainable. And using a more innovative process to recover higher-grade fibres with the help of a social enterprise with supported workers, just makes sense,” Mr Brennan said. 

“We’ve already recycled 400kg from our Sydney tram team and hope to get even more from our Sydney and Brisbane bus teams. 

“Transdev is always looking for smarter ways to be more sustainable, whether it’s decarbonising our transport fleets, working with compliant and ethical suppliers or recycling our uniforms.”

While the initial partnership is focused on three Transdev sites, Transdev also operates Sydney Harbour ferries, buses in Perth, trains and buses in Wellington, and buses in Auckland. The intention is to grow the partnership. 

Transdev is seeking to green its transport fleet across Australia and New Zealand in partnership with its government clients, using innovative technology to guide that growth. 

It’s the pursuit of technology-driven ideals that sits well with Adrian Jones, co-founder of BlockTexx.

“We’re proud to work with forward-thinking organisations such as Transdev,” Mr Jones said. 

“Our world-first technology not only provides a sustainable alternative to sending unwanted uniforms to landfill, it also remanufactures them into valuable raw materials for onshore and offshore product manufacture. 

“BlockTexx closes the loop of unwanted clothing and textiles by diverting these materials from landfill. Through our advanced remanufacturing processes textiles are given a second life.

“We’ve also partnered with social impact organisation HELP Enterprises. Their skilled workforce completed the pre-processing by removing labels, buttons and zippers from the uniforms.” 

This uniform trial uses BlockTexx’s S.O.F.T. (separation of fibre technology) patent pending process in operation at BlockTexx’s commercial-scale textile-recovery facility, built at Loganholme in Queensland in late 2022.

364,191 trips have been taken on the Transdev / Mana Newlands operated service since take-off on 1 July 2022 – 128% of the number expected.

Greater Wellington Regional Council joined Transdev at our Mana depot today to mark the first anniversary of the all electric AX bus service.

The 10 electric buses in the AX fleet run an express service every 10-20 minutes between Wellington train station and the airport seven days a week, with just five stops along the way. 

Patronage has increased each month – peaking in March with 33,889 passengers compared to initial forecasts of 15,000 passengers a month.

Transdev’s Mana Newlands Chief Executive Craig Chin said he was pleased Wellingtonians had embraced the Airport service.

“You’ve got a new fleet of buses that are cleaner, environmentally friendly, more regular, more convenient, and cost less to the airport. And a friendly team of professional drivers, dedicated to connecting with the people they serve.”

Transdev Australia and New Zealand Chief Operations Officer Peter Lensink said these cleaner and quieter vehicles had already saved between 300 -400 tonnes of CO2-e emissions when compared to what a diesel fleet would have produced.

“The AX is proving a popular clean and green model for sustainable transport,” Mr Lensink said.

“Services like this are part of Transdev’s mission to decarbonise its operations, with global commitments to reach 3000 zero-emission vehicles by year’s end.”

The AX buses are housed in Wellington’s first fully electric depot at the Airport with overnight bus changing, driver amenities and vehicle wash-down facilities. 

Travel time from Wellington Station to the Wellington International Airport is about 25-35 minutes, depending on traffic. 

For more information about the Airport Express timetables and stops, visit: Metlink.org.nz/airport-express.

The statement outlines the company’s actions to achieve fair, ethical and proper social, environmental and governance practices to combat modern slavery.

Modern slavery can take many forms of exploitation from forced labour to unlawful acts.

Transdev Australia and New Zealand CEO Brian Brennan said Transdev was committed to upholding human rights. 

“Transdev does business in an ethical way through our people and our suppliers,” Mr Brennan said.

“We want all people and the communities we work with, directly or via our partners, to maintain their freedom, rights and dignity.”

A rigorous Transdev risk assessment found no specific instances of modern slavery. However, areas at greater risk in supply chains included: cleaning, security, uniform production and bus manufacturing.

Transdev’s Chief Legal and Commercial Officer and Country Ethics and Compliance Officer, Nathan Lanthois, said the continued publication of the statement was a key milestone in achieving positive change.

Transdev has additional controls to reduce modern slavery risks, including:

  • A supplier charter to commit suppliers to sound, ethical practice
  • Model contract clauses that protect workers & communities
  • Ethics and compliance management system which protects human rights, transparency and application of local laws
  • New Procurement Framework
  • Internal modern slavery and whistleblower awareness campaigns
  • Range of robust policies and procedures including code of conduct, Group Code of Ethics, Business Ethical Guidelines Policy, Group Human Rights policy.

Transdev also has work underway on a new supplier induction process, supplier audits, increased training and awareness on its ethics and compliance system and its Whistleblower Platform.

You can view Transdev’s third annual Modern Slavery Statement here.

After a successful year-long trial making more than 40,000 trips, the Greater Wellington Regional Council has decided to continue the service with a larger footprint for another year.

Transdev Australia and New Zealand CEO Brian Brennan said he welcomed the Council’s decision to expand the service in response to community demand.

“On Demand services like this really offer alternative services to more conventional and capital intensive public transport,” Mr Brennan said.

“It’s a credit to our Mana Newlands team who run these buses and are averaging a passenger satisfaction rating of 96%.”

The On Demand service uses a mobile phone app, where customers can order rides from buses operating without set routes between flexible pick-up and drop-off locations, or ‘virtual stops’.

The AWEI recognition is the definitive best-practice national benchmark for workplace inclusion of LGBTQIA+. Transdev scored a 90% for its inclusivity rating. 

Transdev CEO Brian Brennan said he was proud Transdev was recognised as welcoming of all sexualities, gender identities or intersex status. 

“Inclusivity is one of Transdev’s key sustainability pillars. We are a workplace that is fair, safe and inclusive of all people regardless how they identify,” Mr Brennan said. 

“We embrace and celebrate difference as we seek greater advancement of the inclusion of LGBTQIA+ staff.” 

Transdev Head of Diversity Equity & Inclusion Sam Collins said Transdev would continue to improve its inclusivity targeting AWEI Silver accreditation by mid 2024. 

“We continue to make our workplaces more inclusive and welcoming for everyone,” Ms Collins said. 

“It’s important we encourage all our people to feel culturally safe to bring their whole selves to work and we’ll have more exciting news. 

“This year we’ll be expanding our Ally network, training opportunities and looking to do more with our partners. 

“We’ll have more news on that front as part of Wear It Purple Day on the 25th August.” 

Some of Transdev’s actions to improve diversity and inclusion has included:

  • Updating Transdev’s People & Culture policies and procedures to be inclusive of all sexualities, genders and cultures, including smart traveller travel policy, parental leave and language guides,
  • Making LGBTQIA+ inclusion and ally training, resources and events available to all team members,
  • Growing our Transdev Pride Network since 2019 and our partnerships like Pride in Diversity (PID) the national support program for LGBTQIA+ workplace inclusion that governs the AWEI, 
  • Celebrating International Pride Month, Day Against Homophobia, Biphobia, Intersexphobia and Transphobia (IDAHOBIT) and Wear It Purple Day. 

More than 100 light rail services a week were added to the L1 timetable from Monday 19 June.

Trams now run every 10 minutes along the L1 between 10am and 3pm on weekdays, between 9am and 9pm on Saturdays and between 9am and 7pm on Sundays.

Transdev CEO Brian Brennan said he was pleased to partner with Transport for NSW (TfNSW) in providing more frequent trams.

“More frequent trams means an even better service and more options for communities in the inner west of Sydney,” Mr Brennan said.

“Sydney has really embraced light rail and we’re experiencing continued patronage growth.

“Investing in more public transport services not only improves customer service but obviously helps reduce traffic congestion and carbon emissions.”

For more information about the extra L1 tram services, visit TfNSW.

The refurbished Queenscliff Sydney ferry will get back to work this summer. 

NSW Premier Chris Minns and Transport Minister Jo Haylen recently announced the retired Freshwater vessel would  again carry passengers again on the F1 Manly to Circular Quay route later this year.

The Queenscliff has undergone an extensive $16m refit to make her passenger ready. Her sister ship, the Narrabeen, is also expected to return  to service next year after her upgrade.

 Transdev Sydney Ferries Managing Director Gary Iddon said crews were looking forward to being back on the Freshwater vessels again.

“They’re iconic boats that customers love and our crew know them back to front,” Mr Iddon said. 

For more details, visit NSW Government.

In the family…Transdev Ferry Master Austin Hart continues the legacy of his father, Ron Hart, the first skipper of the Queenscliff.

NSW Premier Chris Minns on board the Queenscliff – announcing her return for summer.

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