Our Customer Promise

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Transdev John Holland Buses is committed to delivering reliable, safe and accessible public transport services which continuously evolve to meet changing customer needs and expectations. We place our customers at the heart of every decision we make.

Greater Sydney Bus Contract 9 Customer Experience Plan

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Transdev is an international public transport operator, born of the merger between Transdev and Veolia Transport. We design transport systems for all forms of public, shared, private, city and rural transport, dovetailed with mobility-friendly services such as applications that combine several transport options, the management of contactless payment systems on bus networks and the coordination of fleets of taxis and chauffeur-driven cars. Passenger transportation is the very essence of our company, which covers every sector: road transport with long-haul coaches, BRT, bus networks, rail and marine transportation and airports. As a group, Transdev believes that innovation is the key to supporting the changes in how people will use mobility in the future. Innovation is found in all of our business lines, including our research into energy and technological solutions such as the design of autonomous and digital vehicles.

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Our Customer Promise

Greater Sydney Bus Contract 9 Customer Experience Plan