Accessibility on the Transdev John Holland network

Passenger information

All stops have network maps and electronic information displays indicating when the next service is due. All light rail vehicles have audible next stop announcements and destination displays on board. Service information is also available via trip planner or by phoning 131 500.

Travel for the vision impaired

Vision impaired customers who carry a CityRail Vision Impaired Person Travel Pass are permitted free travel on Sydney Light Rail. All light rail vehicles have audible next stop announcements

Travel with wheelchairs and scooters

Portable boarding ramps: Available on all buses to assist you to safely enter and exit our vehicles onto the stop platform.

Request assistance:

  • Check for the wheelchair icon in the tiles on the platform. By placing yourself at the wheelchair icon you are indicating to the driver of the vehicle that you require assistance to board and the driver will deploy the boarding ramp to assist you.
  • Once on-board, if you require assistance to exit the vehicle, please inform the light rail Driver by confirming the stop you wish to alight, via an Help Point located in each priority seating area.

Travel with assistance animals

Transdev John Hollandallows customers to board with an assistance animal or an authorised disabled person’s companion animal at all times. Customers with companion animals are asked to be considerate of staff concerns and to respect the rights of other passengers.

Travel Safe with Transdev’s Mobility card

The Transdev Mobility card enables customers from all walks of life to independently travel on our services. The cards include a range of options that the customer can easily fill in information about themselves that they can then share with our staff or other passengers on board in case they need a little extra help with their journey.


The cards are available in a perforated booklet version and also as a downloadable print-at-home version which you can download here.

Print-at-home version


Transdev John Holland Buses is committed to delivering reliable, safe and accessible public transport services which continuously evolve to meet changing customer needs and expectations. We place our customers at the heart of every decision we make - which drives us to do everything we can to make our services as inclusive and accessible as possible.

Greater Sydney Bus Contract 9 Accessible Transport Action Plan

Download and read now